As South Africa’s economy slowly starts regaining traction, MTN has announced that all of its 410 stores across the country would reopen. Around eighty per cent of MTN’s stores already began trading on May 1.
Limited trading hours, a strictly controlled shift system, 2m social distancing barrier markings, and regular health-checks are among the key proactive measures MTN has put in place.
“Our focus is on continuing to give customers all the support they need to stay connected to their friends and family. Of course, safety is of paramount importance and we ask all customers going into our stores to please adhere to the protocols in place to help them, and our employees, to stay safe,” says Jacqui O’Sullivan, Executive for Corporate Affairs at MTN.
All measures comply with the specific conditions set out by the National Coronavirus Command Council and the Department of Health. Additional actions include limiting the number of items that can be touched in the store. All display items like handsets, other devices, accessories, starter packs and Y’ello Trader booklets will be removed from the front of the store and touchscreens will be switched off.
In addition, employees will be provided with hand sanitizer, reusable masks and face screens/ visors. Employees’ temperatures will be monitored daily, using infrared thermometers, and vulnerable staff (for example, those who are pregnant or have chronic health conditions) will continue to work from home.
Other processes to enhance safety include limiting trading hours – until 5pm from Monday to Friday, and stores will only be open until 1pm on Saturdays and Sundays. Limited support personnel will be allowed in each store, and two store shifts will be implemented to alternate between working in-store and working from home.
However, customers will still be able to receive the support they need across prepaid and contract services, airtime and data bundle sales, MoMo services, device sales, and sim swaps.