CASSAVA Smartech shut down its Ecocash services on Saturday and subsequently on Sunday to allow for some major upgrade to be done. The fintech company assured clients that service would be restored to normalcy on Monday but that seems not to be the case.
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Most people are crying foul over non-access to EcoCash services such as purchasing airtime and doing daily transactions. The company has called for patience from its vast clientele saying they are currently working on stability issues to optimize the availability of EcoCash services across new platforms.
EcoCash yesterday said it had successfully migrated to a new platform over the weekend and that it was now addressing post-cutover stabilization issues. “We successfully implemented the planned upgrade of EcoCash to a new, more secure platform, and would like to thank our valued customers for their patience over this period,” read a statement from Mr. Eddie Chibi, the CEO of Cassava Smartech Zimbabwe, the parent company of EcoCash.
“We are now dealing with post-cutover stability issues to optimize the availability of various EcoCash services across the new platform, and once again request our customers to bear with us as this may result in intermittent service challenges.”
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Of great concern to EcoCash users is that almost all daily cash transactions revolve around us of EcoCash. The loss of service has resulted in great inconvenience. Most people lambasted Econet a few weeks ago for failing to address problems encountered when transacting using their platform.
At times money would be deducted from their clients’ accounts after buying something but it would not be sent to the retailer. This resulted in hundreds of people losing their money and Ecocash failing to reimburse or account for that money.
The purpoted system upgrade was a breath of fresh air to consumers only to be disappointed yet again. Econet has the largest number of users in the country. Ecocash has become a very popular mode of transacting in light of the current cash shortages being experienced in the country.